Q: What is your return policy?
A: We want you to be completely satisfied with your triHOLD wallet and offer refunds when customers wish to return their wallet. In short, we give you about two weeks to decide whether you want to keep your new triHOLD and ask that you return it in a like-new condition. If you're not satisfied, just return it. You can read the terms and conditions for our Refund Policy here.
Q: How do I return an order?
A: You may send your wallet(s) to the address below. Please be sure to include your original order number on the outside of the package, and include your receipt on the inside of the package. Please send all returns via USPS or other carriers using a tracking number. We'll process your return as soon as we get it, and you should receive confirmation within a week or two of sending it to us.
Send all returns to:
110 Hackney Circle
Wilmington, DE 19803
Q: What if I lost my order number?
A: We know sometimes people lose the packing material for their order and can't find their order number. Your order number is included in most of the e-mails that you received confirming your order, so search them for the number. If you absolutely cannot find it, please include your name, address, and e-mail address on a piece of paper inside the return package. We'll do our best to find your order, and if all else fails we'll e-mail you to figure out what to do. We've luckily never had a problem, though some took some detective work to figure out.
Q: How long does a return take?
A: You can expect a return to be processed within about a week from when we receive your product. We inspect each item that is returned to us, and then it takes a few days for refunds to be processed back onto your credit card.